Marintel
Help & Support

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Search our guides, browse by topic, or reach out directly. We're here to make every maritime transaction smoother.

Topics

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G
8 articles

Getting Started

Set up your workspace, invite your team, and run your first deal room in minutes.

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D
12 articles

Deal Rooms

Create and manage secure data rooms, control document visibility by party and role.

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D
10 articles

Documents & AI

Upload documents, let AI extract key data, and track compliance status automatically.

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T
6 articles

Team & Access

Manage workspace members, set role-based permissions, and invite deal-room guests.

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V
5 articles

Valuations

Request independent vessel valuations and track them alongside your deal documents.

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S
4 articles

Security & Compliance

Understand how your data is protected, the audit trail, and enterprise controls.

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Resources

More ways to learn

FAQs

Common questions

Quick answers to the most frequent questions from maritime professionals getting started with Marintel.

Full help centre →
How do I create a deal room?

From your dashboard, click "New Deal Room" and follow the setup wizard. You can add parties, assign permissions, and upload documents immediately. The room is private until you explicitly invite participants.

Deal room features →
Who can see documents I upload?

Only the parties you explicitly grant access to. Each deal room has granular permission settings — you can control visibility per-document, per-party, and per-role. Guests see only what you choose to share.

How access control works →
How does the AI document extraction work?

When you upload a document, Marintel's AI pipeline classifies it, extracts key fields (vessel details, parties, dates, price), and flags any compliance gaps. Extracted data is surfaced in the deal room dashboard alongside the original document.

Full AI pipeline →
Can I request a vessel valuation through Marintel?

Yes. From the Valuations section, submit a valuation request with the vessel's IMO number and purpose. Our team coordinates with accredited valuers and delivers the report directly into your workspace.

How valuations work →
What file formats are supported?

Marintel supports PDF, Word (.docx), Excel (.xlsx), and common image formats. PDFs render natively in the document viewer. All other formats are stored securely and can be downloaded by authorised parties.

AI document capabilities →
How do I invite external parties (buyers, lawyers, brokers)?

Open the deal room, go to Parties, and click "Invite". Enter the email address and assign a role. Guests receive a secure link and sign in via our passwordless authentication — no password to create, just email verification or SSO.

Access control →

Email support

Can't find what you're looking for? Our team typically responds within one business day.

support@marintel.co →

Book a walkthrough

Prefer a live demo? We'll walk you through the platform end-to-end and answer your questions in real time.

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